**FREE Plus Shipping: We will sometimes test a product or run a promotion to move a product using a "FREE Plus Shipping" promotion. Any "Free Plus Shipping" Item on our site do not qualify for refunds, unless received damaged or broken and proof with an image is sent to our customer support and verified.**
**Custom Printed Items: Any custom printed items on our site do not qualify for a refund. However, you can cancel the order within 24 hours of placing the order by contacting our customer support**
30 day policy:
If 30 days has past since you have received your purchase we can no longer offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To return an item:
We require a receipt or proof of purchase.
We will sent you a RI# (Returned Item #) that must be included in the box with the retuned item with a statement explaining the reason for the return.
(Please do not send your purchase back to the manufacturer.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your retuned item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 10022 Colvin Run Rd Great Falls Virginia US 22066.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need to work with the gift giver and any returns and refunds must be dealt with through them..
To return your product, you should mail your product to: 10022 Colvin Run Rd Great Falls Virginia US 22066
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.